Less paperwork. More time with the animals.

• Notes written after hours
• New patients arrive with no history or a chewed-up card
• M-Pesa payments matched by hand; eTIMS invoices to file
• Missed tick and rabies reminders mean missed visits
• Unpaid advice on WhatsApp at night

• Record consultOne tap turns the consult into a SOAP note, a discharge summary in English or Swahili, prescriptions and reminders. Nothing saves until you sign.
• Shared historySee a new patient's records from other clinics, once the owner allows it.
• M-Pesa and eTIMS billingPayments reconciled and invoices issued automatically.
• Reminders that bring pets backRabies, tick, deworming and check-up reminders by SMS and WhatsApp.
• Microchips and the lost-pet registryImplant a chip and link it to the passport in the same visit. Scan any found pet to reach its owner.
• Pet travel deskDestination checklists, blood-test deadlines and export certificate drafts for clients moving abroad.
• QR certificates, stock and referralsRabies certificates anyone can check, expiry alerts, and night referrals from on-call vets that arrive with notes before the pet does.

1. 08:0014 bookings, 5 of them from automatic reminders.
2. 09:15A KSPCA-adopted Bosco arrives with his shelter vaccines already on screen.
3. 11:00A Boerboel puppy's second vaccine; the QR certificate goes straight to the owner.
4. 18:00Notes done, M-Pesa reconciled. Nothing goes home with her.

What you add: the vet-verified entries every other provider relies on.

• Clients message your personal number at night, unpaid
• Advice given without the pet's history, or a way to see the pet
• No easy way to get a sick pet to an open clinic at night
• No telemedicine guidelines yet, so liability feels unclear
• Locum work is irregular

• A ready queueEach case arrives with an AI summary, photos and video, and the pet's full record.
• Switch to voice or videoTurn any chat into a call when you need to see or hear the pet. Calls are recorded with the owner's consent, transcribed, and drafted into notes for you to sign.
• Emergencies never waitPoisoning, bloat, breathing trouble and other red flags go straight to an open clinic, not your queue.
• Send to the nearest open clinicOne tap books the slot, sends the record and call notes ahead, and orders a pet taxi if the owner has no transport.
• Safe limitsYou advise and triage. Prescribing stays locked unless the pet was examined by you or your clinic.

1. 19:00Logs on to three waiting cases.
2. 19:40A cat with a skin rash: photos, advice, and a booking with its own vet.
3. 21:45A Labrador puppy looks dehydrated on video: sent to a 24-hour clinic by pet taxi, call notes ahead.
4. 22:30Logs off. Notes saved, earnings paid to M-Pesa.

What you add: consult notes and referrals into partner clinics.

• Bookings by WhatsApp and phone
• No-shows with no deposit
• Paper vaccine cards you can't check
• No notes on temperament or skin between visits

• Calendar and depositsSalon and mobile bookings, routes, and M-Pesa deposits to cut no-shows.
• Vaccination badgeVet-verified status for each pet, with expired vaccines flagged before the appointment.
• Pet notes and photosTemperament, coat notes, and before-and-after photos owners love to share.
• Findings to the ownerTicks or a skin problem? Send it to the owner's app with a nudge to see their vet.

1. 07:30Five bookings, deposits paid, route set.
2. 07:35One dog's rabies vaccine has expired; that groom moves to next week.
3. 11:00Finds ticks behind a Maltese cross's ears; the owner books their vet.
4. 17:00Every groom paid and receipted.

What you add: tick, skin and coat findings that prompt the right reminders.

• Checking paper cards at drop-off
• Kennel cough and parvo spreading through the facility
• Feeding and medicine schedules on paper
• Anxious owners and December rushes

• Vaccine-checked check-inPets with missing or expired vaccines can't be admitted until their vet updates the record.
• Stay plan and care logFood, medicines and behaviour notes from the record; staff tick off each meal and dose.
• Owner updatesDaily photos and notes sent to the owner's app.
• Incidents and outbreak alertsOne-tap vet escalation, and a warning when several pets show the same signs.

1. 07:00Eight check-ins. One owner was asked days ago to get a kennel cough vaccine first.
2. 12:00Owners get photos of their dogs playing.
3. 15:00Two German Shepherds start coughing; the app flags it and a partner vet is told.
4. 18:00Check-outs paid by M-Pesa.

What you add: stay logs, incidents and early warning of outbreaks.

• Owners don't trust strangers
• Late or disputed payments
• No proof the walk or visit happened
• Instructions scattered across WhatsApp

• A verified profileID checks, references and reviews that owners can see.
• Care cardFeeding, medicines, behaviour notes and the pet's vet, from its record.
• Proof of careGPS-tracked walks, from estate loops to Karura trails, and visit checklists with photos.
• Emergency button and safe payThe pet's vet and nearest open clinic in one tap. Payment held until the job is done.

1. 06:30Three walks, including Simba the Bosco at Karura; owners follow on a live map.
2. 10:00A cat visit: food, water, litter, photos.
3. SatA cut paw while sitting: the emergency button finds an open clinic.
4. MonJob done, review left, M-Pesa payout.

What you add: walk logs and behaviour notes that shape each pet's exercise and diet.

• A generic till that knows nothing about the pet
• Customers forget to come back when food runs out
• No way to check a prescription diet was vet-approved

• A till that knows the petM-Pesa and eTIMS receipts; look up a customer's pets by phone number.
• Vet approval checkPrescription diets and medicines need a vet's approval on the record before sale.
• Reorder remindersEstimates when the bag runs out from its size and the pet's weight.
• App orders and offersPick-up or delivery orders, and offers sent only to owners whose pets fit, like large-breed puppy food for Boerboel owners.

1. 09:00Twelve overnight reorders to pack, plus tick treatment for two dogs in one order.
2. 11:00A kidney diet sale for a cat goes through: the vet approved it last week.
3. 13:00No approval on file for a dewormer; the till suggests a vet chat.
4. 18:00Sales reconciled; low stock added to tomorrow's order.

What you add: food and parasite products bought, which feed diet checks and treatment reminders.